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Shipping & Returns

Shipping Policy

We use The Courier Guy as our courier for all parcels. We have a long standing relationship with them and they are reliable and take of our the parcels

 

We make sure all your articles are property pack and that you will receive you parcel in good condition with they breaks or damage.

Return & Exchange Policy

"Not What I Ordered":

The Gift TIN must be advised within 2 days after receiving the packages of any problems

Upon receiving the article back we will check what was originally ordered and if the wrong article were sent, we will replace the article and send back.

Check to see if the articles was used by the customer before sending back

No refunds for "Changed my mind" or the customer decided that is not what they wanted

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"Damaged"

The Gift TIN must be advised within 2 days after receiving the packages of any problems

Upon receiving the article we will investigate to see if this was damaged by the courier company or by the customer.

The articles must not have been used by the customer before sending it back.

If damaged by courier company a credit will be placed on the customers account for the purchase price or if the customer wishes we will send an exact same article back

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Return fees will be for the customers account.

Store Policy

Customer Care

Our online gift store will assist you in getting your gifts to your friends, family or co-workers as fast as possible. No queues, no traffic jams and you can do it from anywhere in the world. 

We aim to have 90% custom made articles of high quality by the end of 2022, so keep an eye on new products on a regular basis.

We will assist you in getting articles that are not on our list to add to your gift.

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You can contact us by email - support@thegifttin.co.za

or 

Phone - 0836544438  

Privacy & Safety

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Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, Apartment, Suite, Flat No., Suburb, Province, ZIP/Postal code, City

  • Special instructions related to an order

  • Bank account information in order to pay for products and/or services within the Service if applicable

  • Usage Data

When and if You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:

  • Date of birth

  • Passport or National ID Document

  • Bank card statement

  • Other information linking You to an address

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google

  • Facebook

  • Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

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  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

  • Mailchimp

    Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.

    For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

  • Campaign Monitor

    Campaign Monitor is an email marketing sending service provided by Campaign Monitor Pty Ltd.

    For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://www.campaignmonitor.com/policies/

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

  • Measure and analyze traffic and browsing activity on Our Service

  • Show advertisements for our products and/or services to You on third-party websites or apps

  • Measure and analyze the performance of Our advertising campaigns

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors We use are:

  • Google Ads (AdWords)

    Google Ads (AdWords) remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

  • Twitter

    Twitter remarketing service is provided by Twitter Inc.

    You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

    You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

  • Facebook

    Facebook remarketing service is provided by Facebook Inc.

    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266

    To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

    Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Usage, Performance and Miscellaneous

We may use third-party Service Providers to provide better improvement of our Service.

  • Invisible reCAPTCHA

    We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.

    The reCAPTCHA service may collect information from You and from Your Device for security purposes.

    The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/

  • Google Places

    Google Places is a service that returns information about places using HTTP requests. It is operated by Google

    Google Places service may collect information from You and from Your Device for security purposes.

    The information gathered by Google Places is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Terms And Conditions

We are The Gift TIN, this is our website available at https://thegifttinco.za and these are our legal terms, including our

  • Terms of use - which you agree to by visiting this website;

  • Terms of sale - which you agree to by checking a check box when you place an order through this website; and

  • Privacy policy - which you agree to by checking a checkbox when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us.

Terms of use

  1. Licence. We grant you a limited licence to use this website.

  2. Breach. We may cancel your licence if you breach any of these terms.

  3. Framing. You may not frame this website.

  4. Capacity. You agree to the terms on the basis that you have the capacity to visit this website.

  5. Accurate information. You promise that you will give this website only accurate information.

  6. Ownership. We or our third party licensors own all rights in this website.

  7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.

  8. Restrictions.You may not change, hire out, reverse engineer, or copy this website without our permission.

  9. Own risk. You use this website at your own risk and we make no warranties about it.

  10. Indemnity. You indemnify us against any liability related to your use of this website.

  11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.

  12. Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

  1. Introduction.These terms cover any transactions where we provide goods to you through this website.

  2. The parties. We are the vendor under these terms. You are the customer under these terms.

  3. Duration. These terms commence when you accept them and continue until terminated.

  4. Orders. You place orders with us on the following basis:

    • you promise that you have the legal capacity to enter into the transaction;

    • we only conclude an agreement when we dispatch our goods to you;

    • we may cancel any order, but we will refund any money you have paid if we do;

    • we conclude an agreement where you are domiciled; and

    • each order is a separate agreement, but you breach all of them if you breach one.

  5. Goods. We sell the goods to you on the following basis:

    • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;

    • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;

    • risks related to the goods pass to you on delivery;

    • ownership in the goods passes to you on payment of the fees in full; and

    • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.

  6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.

  7. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

  8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.

  9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.

  10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.

  11. Indirect damages excluded. We are not liable for any other losses that they may cause you.

  12. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.

  13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.

  14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.

  15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.

  16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

  17. Entire agreement. The agreement is the entire agreement between the parties on the subject.

  18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.

  19. Governing law. South African law governs this agreement.

  20. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court.

Privacy policy

  1. Purpose. This policy describes the way we handle your personal information.

  2. Personal information. Personal information includes information we collect:

    • on submission when you place an order; and

    • automatically when you visit this website.

  3. Acceptance. You may not order any of our goods if you do not accept this policy.

  4. Collected on submission. We collect your contact details and delivery address when you place an order.

  5. Collected automatically. We collect your Internet usage information when you visit this website.

  6. Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.

  7. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

  8. Use. We may use your personal information to fulfill our obligations to you.

  9. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you.

  10. Disclosure. We may disclose personal information to third parties if required for legal reasons.

  11. Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders.

  12. Retention. We will only retain your personal information for as long as is necessary.

  13. Transfer. We may transfer your personal information outside South Africa to a foreign country.

  14. Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us.

Payment Methods

- Credit / Debit Cards - Yoco
- PAYPAL

- Offline Payments

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